How can we help?

Help us find the problem.

Include your public player code if you have one, your device and operating system, what you were doing, and any error shown. A screenshot is useful when something looks wrong.

Never send a password, verification code, session token or payment-card details.

Account and saved progress

Before reinstalling, contact us if progress is missing or you cannot access your account. Tell us which sign-in method you used and the public player code shown in the game. We may need to verify ownership before changing an account.

Purchases

Include the store order or transaction reference, the item purchased and the purchase date. Do not purchase the same item again to resolve a missing grant. Refunds and subscription cancellation are managed through the store where you purchased.

Privacy and deletion

You can request a copy of your account data or delete your account from the game’s account settings when connected to its online service. For full instructions or help without the app, visit Delete account. See our privacy notice for information about data handling.